Help—Frequently asked questions
- Are there any age restrictions?
- Is there a fundraising requirement?
- When does registration end?
- Can someone register to climb at the event site, on the day of the event?
- What should I do if my company intends to underwrite my $150 fundraising requirement?
- When I register, can I choose to climb less than the full 43 floors of the building?
- What is a “virtual climber”?
- What is the registration option for becoming an “extreme climber”?
- What is a “Personal Web Page Link” and why should I create this when I register?
- What if I need to cancel my registration?
- If I participated in Story by Story® last year, can I use my old login information?
- Can my friends and family (who are NOT registered to participate) come to the finish line party?
- Can I be a volunteer at the event, rather than a climber?
- Can I register as a climber AND as a volunteer?
- What should I do if my company’s team intends to underwrite my $150 fundraising requirement?
- If my team has raised a lot of money, but I have not reached the $150 fundraising minimum, can I still climb?
- Can the Story by Story staff register members for a team?
- If employees of a current sponsor wish to form a team, does the fundraising minimum apply to these registrants?
- Can a team have more than one captain?
- How many people can be on a team?
- Do I need to be part of a team?
- I've registered as an individual, but want to switch to being a team member. What do I do?
- What if a team member needs to cancel his/her registration?
- If I did not create a "Personal Web Page Link" (a short URL name) for my team fundraising page, can I change it later?
- Can my team climb together?
- How should I start fundraising?
- Is there any fundraising requirement?
- What should my fundraising goal be?
- How can I see who has donated to me?
- If someone made a donation to my climb, but I don’t see the donation when I check “My HQ,” what went wrong?
- What should I do if someone mistakenly made a general donation to Her Justice, rather than to my individual fundraising page?
- Can I transfer my donation from one climber to another (as in cases where the original climber has dropped out of the event)?
- What if someone wants to support my climb by giving me a check or cash?
- Is a donation to Story by Story tax-deductible?
- How does Her Justice utilize the contributions from Story by Story?
Sponsorship and matching gift programs
- What if my company or someone I know wants to become a cash or in-kind sponsor of Story by Story?
- Where can I find information about the current sponsors of Story by Story?
- If employees of a current sponsor wish to form a team, does the fundraising minimum still apply to these registrants?
- What should I do if my company intends to underwrite my $150 fundraising requirement?
- What if my company wants to match my pledge?
Things to know before you arrive
- What if I did not raise the $150 fundraising minimum by the day of the event?
- What should I expect at the event?
- Can someone register to climb at the event site, on the day of the event?
- Is there coat or baggage check at the event?
- What should I wear at the event?
- Will there be a Story by Story t-shirt for participants?
- Can I change my clothing at the building?
- Will the event take place in the event of bad weather?
- Are there bathrooms at the event?
- Will food and drinks be provided?
- How do I get to the event location (245 Park Avenue, NYC)?
- Where can I park near the event site?
- What time should I arrive for the climb on October 21?
- What if I arrive late?
- Where does the climb end? On the roof?
- Can I change my climb route when I arrive at the event?
- If I am a slow climber, what should I do?
- If I am a very fast climber, what should I do?
- What if I get tired or don't feel well while climbing?
- If I signed up as a "virtual climber" can I still go to the event?
- Can my friends and family (who are NOT registered to participate) come to the finish line party?
- Will photographs be taken at the event?
- How long does a typical climb take?
- Where does the climb end? On the roof?
- Will photographs be taken at the event?
- How do I find out my personal time?
- Can I continue to fundraise after the event?
- How do I or my contacts receive credit for tax-deductible donations to Story by Story?
Website and other technical questions
- What is a "Personal Web Page Link" and why should I create this when I register?
- If I did not create a "Personal Web Page Link" for my personal fundraising page, can I change it later?
- I am having trouble uploading a photo to my personal fundraising page. How can I get help?
- Why is the "Sponsor Participant" search not finding a participant?
- I forgot my registration username and password. How can I find out what they are?
- All of my donors are not showing up on the scroll mechanism. Why?
- If someone made a donation to my climb, but I don't see the donation when I check "My HQ," what went wrong?
- How do I add information about Story by Story to my Facebook page or use other social media to raise funds and add members to my team?
- How do I import my contacts' email addresses into the Story by Story system?
- How can I change my team or individual fundraising goal?