Web site and other technical questions

Help—Frequently asked questions

What is a "Personal Web Page Link" and why should I create this when I register?
When you register, you have the option to create an easy-to-remember, short version of your personal fundraising web page address. This is very convenient for giving the link to others so they can donate to your page. Otherwise, your web page address will be a longer, more cumbersome address. We encourage all climbers to create a "Personal Web Page Link," but your web page will still work fine without one.

If I did not create a "Personal Web Page Link" for my personal fundraising page, can I change it later?
In order to change the link for your page, an inMotion representative will have to delete your original registration and will ask you to re-register. Please call 646.442.1364 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to begin this process.

I am having trouble uploading a photo to my personal fundraising page. How can I get help?
Please call 646.442.1364 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

Why is the "Sponsor a climber" search not finding a participant?
You must type in the first name or last name of the participant exactly how it is spelled, but it is not case sensitive. If you still have a problem locating a participant who you are sure has registered, please call 646.442.1364 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

I forgot my registration username and password. How can I find out what they are?
Please call 646.442.1364 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

All of my donors are not showing up on the scroll mechanism. Why?
As your donors make a contribution, they have the option of whether or not they want to appear in the recognition scroll.

If someone made a donation to my climb, but I don't see the donation when I check MY HQ, what went wrong?
Some supporters make the mistake of donating online to inMotion directly, rather than to an individual's fundraising page. An inMotion staff member can check if this occurred and move the donation to your account—call 646.442.1364 or email This email address is being protected from spambots. You need JavaScript enabled to view it. . Please note that an anonymous donation cannot be transferred.

How do I add information about Story by Story^® to my Facebook page or use other social media to raise funds and add members to my team?
Please read the "Social media fundraising tools" section under "Fundraising tools and tips" on the Story by Story web site.

• Click here for the link to inMotion's Facebook page
• Learn more about how to use Facebook to promote your fundraising campaign
• Follow @inmotioninc on Twitter and re-tweet messages to your followers
• Learn more about how to use Twitter to promote your fundraising campaign

How do I import my contacts' email addresses into the Story by Story web site?
Please refer to the "Uploading your email address books" section under "Fundraising tools and tips" on the Story by Story web site for step-by-step instructions on how to create a .CSV file and how to import a .CSV to "My HQ".

• Instructions for Microsoft Outlook (PC users)
  
• Instructions for Microsoft Entourage (Mac users)
• Instructions for Gmail, Yahoo! or Hotmail
  

How can I change my team or individual fundraising goal?
You can reset your goal directly within the "My HQ" section of the Story by Story web site.

• Log into "MY HQ" and click on "My HQ" tab
• Under "Fundraising Statistics," click on the "Change my goal" link
• Edit the "Fundraising goal" text box field at the bottom of your profile form
• Click the "Update" button to save you new goal setting on the form
• Call 646.442.1364 or email This email address is being protected from spambots. You need JavaScript enabled to view it. if you need further assistance